How To Compare Colors/Shades?
Where Can I Find Information About Your Ingredients?
What Will the Shipping Cost Be for My Order?
How Do I Obtain Product Samples?
Shipping Info
Your Cart and Checkout Info Pages
PayPal, Credit and Debit Cards
What Is My Order Status?
How Do I Return the Item?
I Received the Wrong Item. What Should I Do?
I Received a Damaged Item. What Should I Do?
What Should I Do If My Package Shows as Delivered but I Can't Find It?
Does Maia's Mineral Galaxy Have A Rewards Program?
Does Maia's Mineral Galaxy Test on Animals?
How To Compare Colors/Shades?
Viewing a Color Description:
• To see a color's description, click on the thumbnail image. A detailed color description will appear below the shade name.
Comparing Colors:
• To compare different colors, follow these steps. This will allow you to make a more informed choice by directly comparing the shades available.
• Click on the "Compare Color" button. This will open a new comparison window.
• In the new window, click on the thumbnails of the colors you wish to compare. Each selected color will be displayed side by side for easy comparison.
Where Can I Find Information About Your Ingredients?
Detailed ingredient information is available on each product page. Click on the "Ingredients" tab to view the complete list of ingredients for that specific product.
What Will Be the Shipping Cost for My Order?
• Shipping costs are determined based on the product(s) weight and the destination location. To obtain an accurate shipping cost, please add your desired product(s) to the cart and proceed to the checkout page before paying.
• We ship all packages via USPS or UPS.
• To ensure timely delivery, please provide accurate address information, including city, state, and zip code. This complete information helps prevent any errors or delays in shipping.
• Please note that we cannot ship to multiple addresses in a single order.
How Do I Obtain Product Samples?
• We offer a wide range of product samples, which you can find under the "Samples" and "Samples (Skin & Hair Care)" tabs on our website. You can easily purchase the desired samples from there.
• We cannot provide a sample for that specific product.
Shipping Info
Please follow this link to see Shipping & Returns.
Your Cart and Checkout Info Pages
Your Cart:
• Verify all items for accuracy.
• Enter any applicable Coupon Code during a sale event.
• Apply a Gift Certificate if you have one.
Checkout Page:
Logging In:
• Returning customers can log in with their registered email and password.
• To reset your password, click on "Forgot Password." "If your email address is associated with our store, you will receive a password reset email." If you do not receive this email, please check your promotional or junk mail folder or contact us for further assistance.
• For new customers, please "Create an Account."
Shipping Address:
• Enter the shipping information if you are a new customer or if there is a new address for an existing customer.
• Check the box if "My billing address is the same as my shipping address"; this box is checked by default.
Shipping Method:
• Select the appropriate shipping method.
Order Comments:
• It is an optional field for any additional comments.
Billing Address:
• If the "Shipping and Billing Address" box is checked, your billing address will be displayed. Otherwise, enter the new billing address.
Payment Information:
• Enter your credit card information.
Terms and Conditions:
• Please read the "Terms and Conditions" before checking the box.
Place Order:
• Click on "Place Order" to complete your purchase.
PayPal, Credit and Debit Cards
Credit and Debit Cards
• We currently accept Visa, MasterCard, American Express, and Discover cards.
• Please ensure that your billing information matches your financial statement exactly. Any discrepancies in numbers or spelling can prevent your order from being processed. Spell city names correctly and avoid using abbreviations unless they match your statement.
• Please contact your financial institution for the exact billing address associated with your credit or debit card.
• For your security, Maia's Mineral Galaxy has stringent measures in place. We will require you to enter your 3- or 4-digit card identification number (CID/CVN/CVV/CVC) for all cards.
• Note that we cannot process orders containing emojis or foreign characters.
PayPal
PayPal is an alternate method for purchasing on MaiasMinerals.com. It enables individuals with an email address to send payments online securely. With a PayPal account, you can pay for any purchase using your credit card, debit card, bank account, or PayPal balance.
What Is My Order Status?
You can review your order status by visiting Account.
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How Do I Return the Item?
Please follow this link to see Shipping & Returns.
I Received the Wrong Item. What Should I Do?
We strive for 100% accuracy during order fulfillment and ship all correct items with every order. If you receive a wrong item, please retain it and Contact Us immediately for assistance or email at CustomerService@MaiasMinerals.com with your order number. We will help resolve the issue promptly.
I Received a Damaged Item. What Should I Do?
Please inspect the package upon receiving it for any damage that may have occurred during shipment. It is usual for the shipping to show some wear; however, if the item(s) inside are damaged, please retain the box, packing materials, and the items inside. Please photograph the damaged item(s) and the shipping box.
Be sure to contact us immediately through Contact Us or email at CustomerService@MaiasMinerals.com.
What Should I Do If My Package Shows as Delivered but I Can't Find It?
• Check Your Mailbox: Sometimes, packages are placed inside your mailbox.
• Look Around the Delivery Area: Couriers may leave packages outside your front door, garage door, or other secure locations around your home.
• Check for Delivery Notices: Look for any notice of attempted delivery that may provide additional information.
• Inquire at Your Building: If applicable, check with your leasing office, front desk, or package locker.
Does Maia's Mineral Galaxy Have a Rewards Program?
Currently, we do not have a loyalty or rewards program.
Does Maia's Mineral Galaxy Test on Animals?
We do not test on animals.